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Jobing Description Travel Required : None
Job Type : Full Time
Career Level : Entry Level
Education : High School or equivalent
Category : Customer Service and Call Center
Job Description : Are You Looking for a New Career?

ATTENTION CUSTOMER SERVICE PROFESSIONALS!!

Please join us for our Customer Service Job Fair - 6555 N. State Hwy. 161, Irving, TX 75039 (NEC Building)!

We are looking for high energy enthusiastic customer service employees that can successfully demonstrate a positive attitude and provide our customers with phenomenal service!

In this position our employees proactively process member requests for roadside assistance. Receive and review member service requests in a timely manner; Enhance member relationships by demonstrating concern for member safety; Keep members informed of the status and progress of their service requests; Use logic and reasoning skills to address and resolve issues that may impeded delivery of quality service; Act and interact effectively and productively to provide timely, quality delivery of member roadside assistance needs; Build appropriate rapport with the member and service provider network; Posses ability to effectively diffuse high tension situations; Promote excellence by providing superior service to members and service provider network; Listen attentively and actively to encourage open communication; Use customer service-oriented telephone etiquette to communicate and obtain information; Greet callers, establish rapport, and project professional tone; Handle complaints, and accurately record statistics on each call.

We Offer competitive pay, training and development, medical/dental, 401K, and career growth opportunities. We are located in the Las Colinas area in a state of the art facility that offers covered parking, fitness center and cafeteria services for our employees. Free AAA membership and insurance rate discounts are incredible!

Job Requirements : Candidates must possess the desire to be the best in CUSTOMER SERVICE, offer superb telephone etiquette. Must be fluent in English with excellent verbal and written communication skills. Basic computer skills and 30 wpm keyboarding is required. High School diploma or GED is required. Demonstrated stable customer service work experience is necessary.

The Call Center is a 24 hour/7 days per week operation requiring candidates to be able to work weekends and holidays. A paid 4 week training class is mandatory. Only second shift schedules available for this position - 30 & 40 Hours a week available! Hours range from noon to midnight

Must be able to pass an extensive background check and a hair follicle drug analysis. EOE

We Value Diversity!