Job: Participant Services Representative - PSCO

Receive incoming calls from FSA or COBRA participants in order to answer questions related to their coverage, claims, reimbursements and administration. Maintain high level of customer service while maintaining a high number of incoming calls and an average speed per call consistent with the participant needs.

High school diploma or equivalent required. Must possess strong customer service experience in a call center atmosphere. Must have proper telephone etiquette and have an ability to remain calm under high-pressure telephone situations. Must be familiar with MS Word, Excel, and Outlook. Knowledge of COBRA or Section 125 and Section 132 is a plus.

BI-LINGUAL CANDIDATES ARE ENCOURAGED TO APPLY!!