Job: Client Advocate

Openings on the following shifts:

Sat/Sun 3pm - 11pm

Sat/Sun 11pm - 7am

Mon - Fri 11pm - 7am (2 openings)

Relief Status (filling in for Client Advocates who are ill or on vacation - ability to work various shifts required)

Summary: Assists residents of the Emergency Shelter and answers Hotline for shelter and/or
information.

Major Responsibilities:

Answers Crisis Hotline, assesses caller’s needs, determines eligibility for shelter admission,
or makes appropriate referral.

Provides or arranges emergency transportation for incoming clients.

Completes intake procedures for each client, arranges for immediate needs of family.

Manages shelter operations to include: enforcing shelter rules, policies and procedures,
ensuring a calm, supportive atmosphere, maintaining the security of the shelter, distributing
incoming client mail, supporting client participation in group meetings.

Conducts daily House Meeting/Chore Assignment, “Orientation” groups for new residents,
and educational/support when they occur during shift.

Documents appropriate information in client files and communication log in a timely
manner. Completes all appropriate forms maintained in resident files.

Minimum Requirements: High school diploma or G.E.D. required, working towards a degree
in Social Work or related field strongly preferred. Knowledge of crisis intervention, social work
and family violence theory preferred. 1-2 years experience working in a social service
environment preferred. Previous work in a residential environment and bilingual in
English/Spanish a plus. Current Texas Driver’s License and proof of automobile liability
insurance are required.