Job: Refurb Supervisor

The Refurb Supervisor’s primary job function is to direct and coordinate the activities of one or more Refurb process areas to achieve optimum efficiency and economy of operations. He or she will be expected to maximize profits by performing duties personally or through subordinates, analyzing current process performance, driving and measuring process improvements, and ensuring functional and service expectations are achieved or exceeded.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

Lead, monitor and direct the daily activities of the assigned process area(s), including those of the area Leads and other associates

Define and improve processes, standards, and guidelines. Ensure all area associates adhere to documented processes

Direct, coordinate, and evaluate assigned work area or shift and its employees to meet productivity and quality requirements

Minimize overtime payroll expense

Support a team building environment and create a culture of continuous improvement

Supervise up to 50 employees and 5 leads

Communicate production and quality standards to all employees and compile accurate reporting as directed

Assist in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding, correcting and redirecting employees; addressing complaints and resolving problems

Create and implement process improvements in assigned process area(s)

Interact with other Refurb and DC employees using positive, fact-based communications to ensure all teams meet production, quality, inventory integrity, and financial goals

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES*

Ability to comprehend and adhere to all GameStop policies and procedures, including those related to organizational and position-specific attendance and scheduling, conflict of interest, confidentiality, safety, and honesty

Proficient analytical and problem-solving skills, including the use of tools such as DMAIC, 8D, Lean Manufacturing, and/or Kaizen

Proficient use of interpersonal, English-language verbal and written communication skills and the ability to interact effectively with all associate levels and external parties

Proficient ability to coach, motivate and communicate as a leader

Working knowledge of business computer systems and applications — specifically, Microsoft Windows, Microsoft Outlook, Microsoft Word and Microsoft Excel

Ability to lead and implement process improvement activities as directed

Working knowledge of manufacturing or other technical standards (e.g. ISO)