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Zone Asset Protection Manager

at 7-Eleven

Posted: 5/27/2019
Job Reference #: 61130
Keywords: operations

Job Description

  • Job LocationsUS-TX-Irving
    Posted Date1 month ago(5/7/2019 8:06 PM)
    Asset Protection
  • Overview

    ?Who we are

    Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

    As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

    But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

    At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

    Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

    ?How we lead

    At 7-Eleven we are guided by our Leadership Principles.

    1. Be Customer Obsessed
    2. Be Courageous with Your Point of View
    3. Challenge the Status Quo
    4. Act Like an Entrepreneur
    5. Have an “It Can Be Done” Attitude
    6. Do the Right Thing
    7. Be Accountable

    Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.


    ?About the opportunity

    Provide leadership, training, coaching and professional consultation (for corporate, franchise and licensed stores, within designated Operating Zone. Manage the Zone Asset Protection Field Team in performing the many tasks in the Department's four pillar strategy for effective asset protection.

    Oversee the field team's research and investigation processes, using corporate generated reports and Exception Based Reporting. Assure professional case and research-package development and effective case closures, with recoveries and appropriate documentation and follow up.

    Manage the areas assigned Inventory Audit Process, with the third-party audit providers, including scheduling, legal and contractual requirements, complaint resolution and invoice processing.

    Direct the field team's multiple functions in carrying out the Asset Protection Department's Four Pillar Strategy for Revenue and Profit Assurance, Shortage Control, Incident-Investigation Management and the Safety Program.

    Initiate and maintain effective alliances with local, state and federal law enforcement agencies and governmental regulatory agencies to ensure 7-Eleven's favorable relationships and exemplary trademark reputation. Provide immediate response, support and professional consultation to field operations following critical incidents of crime or disaster that impact store associates, franchisees, guests, licensees and 7-Eleven assets.

    Manage, train, coach and evaluate a designated Asset Protection Field Team, while managing the Field Team's operating and audit budgets.


    Education: Bachelors/4 Yr Degree Experience:

    3 years in asset protection management position responsibility preferred.

    Up-to-date knowledge of ordinances, statutes, laws and regulations governing criminal and civil cases encountered by a retail business, including age-restricted sales and the Patriot Act.

    Excellent verbal and written communication skills, with experience as an effective public speaker.

    Thorough knowledge of all Microsoft Office applications and various database management, business intelligence software and retail systems.

    Strong analytical knowledge with a comprehensive understanding of retail financial management.

    Ability to work in a "Team Environment" and successfully function with other areas of the business. (Operations, Accounting, HR, Legal, etc.)