AmerisourceBergen Specialty Group

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Telehealth Nurse Educator

at AmerisourceBergen Specialty Group

Posted: 2/25/2019
Job Status: Full Time
Job Reference #: 00001T0Y

Job Description

Under general direction of the Senior Nurse Manager or Nurse Manager, responsible for providing clinical product and diagnosis related information and services to physicians, nurses, health professionals and patients.

  1. Provide consumer support in a call center environment for patients receiving treatment within a designated specialty.
  2. Risk assess patient for compliance and adherence to treatment regimen
  3. Identify barriers to care
  4. Provide information about disease process
  5. Provide emotional support to patient and family members
  6. Accepts inbound calls and makes outbound calls to enrolled patients
  7. Receives notification through, but not limited to: web portal, live chat, patient assistance program, fax enrollment form, electronic enrollment form or phone; calls patient to provide information about the product, program, send out information kits if needed and management advise for any side effects
  8. Enter all consumer activities accurately in clinical data base
  9. Intakes and reports adverse events as directed
  10. Must be able to work a flexible schedule ­­­­and have flexibility for changing program needs
  11. Performs related duties as assigned




  1. Must possess a current license issued by a state or states or jurisdiction(s) within the United States, and be unrestricted in any state.
  2. Graduation from an accredited nursing program
  3. Experience with and/or potential to provide high quality customer service
  4. 5 years of experience within a designated specialty such as oncology, neurology, medical information/pharmacovigilance, behavioral health
  5. Must be able to work 12:30 - 9:00 CST
  6. Graduation from an accredited nursing program



Qualifications

Telephonic experience 

Case management experience