City of Coppell

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Assistant Director of Enterprise Solutions

at City of Coppell

Pay: $96,137.60 to $139,349/year
$96137.6 - $139349
Posted: 12/3/2018
Job Status: Full Time
Job Reference #: 2283069

Job Description

Overall Job Objective

Basic Function

The City of Coppell Asst. Director of Enterprise Solutions is responsible for helping with planning, organizing, and managing the Enterprise Solutions Department. The Asst. Director of Enterprise Solutions oversees certain aspects of the delivery of information systems technology to each division and department within the City. This employee also assists the Director of Enterprise Solutions with developing and implementing strategic goals and plans to all other city departments.  The Asst. DES supervises assigned ES departmental personnel. Regular attendance is an essential job function. Normal work hours generally include an 8:00 a.m.-5:00 p.m. schedule, Monday-Friday, with additional hours weekly as required for various meetings where attendance is mandatory.

Essential Job Functions

Assist in the coordination of all aspects of delivery of technology and related support functions with all City Departments. 

Perform administrative level personnel duties including employee selection and discipline, scheduling work assignments, employee development, preparing annual budget, evaluating performance and conducting performance reviews. 

Guides staff toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization. 

Develops and oversees the implementation of new systems, policies, and procedures; continually evaluating appropriate methods for effective and efficient technology services. Provides overall management, planning, and coordination for technology operations and projects; coordinates work completed in the areas of network and telephone infrastructure, computer operations, enterprise and individual applications, dispatch systems, radio services, and general technology. 

Establishes and maintains strong rapport with City department staffs to consult and determine application needs; explores alternative solutions, evaluates options, makes recommendations and oversees implementations. 

Responds to inquiries regarding technology activities and related matters and resolves problems or complaints.  Establishes and maintains strong rapport with other City department staffs to consult and determine application needs; explores alternative solutions, evaluates options, makes recommendations and oversees implementations. 

Establishes and maintains strong rapport with City department staffs to consult and determine application needs; explores alternative solutions, evaluates options, makes recommendations and oversees implementations. 

Composes memos, letters, contracts, reports, and other correspondence related to delivery and analysis of technology services throughout the City. 

Actively participates in development of IT methodologies and standards as well as industry best practices and recommends standards, policies and procedures for the integration of network and phone systems. 

Assists the Department Director in developing, coordinating, and implementing the City's long-range strategic plan for technology.  Assists in the preparation of the annual budget, financial forecasts, and implementation schedules. 

Works with other technology staff in a team approach to provide customer support services; reviews requests for service, determines appropriate response, troubleshoots problems, refers problems to appropriate individuals for solution, follows up to assure problems have been resolved; ensures maintenance of service records.

In the absence of the Department Director may attend City Council and executive staff meetings.  Attends professional association meetings, conferences and seminars as required. 

Performs other related duties as assigned.

City of Coppell Core Competencies

Technical Competencies
Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety polices; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service.

Human Competencies
Motivation of Self & Others:  Demonstrate a core desire to serve the Public and the organization through our commitment, passion, initiative and drive.
Leadership of Self & Others:  Motivate, inspire and influence others to strive towards excellence by being participatory, positive, accountable, team focused, influential in goal achievement, and empowering.
Service-Oriented:   Behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.
Trustworthy:  Earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.
Relational:  Establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative, empathetic, broadminded, flexible, respectful and compassionate/caring.
Communication:   Exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through persuasiveness, assertiveness, empathic listening, conflict resolution and deliberating/debating.
Emotional Maturity:  Demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management, balance and consistency.
Development of Self & Others:  Committed to improving the knowledge, skills, personal qualifications and performance of ourselves and others through mentoring, coaching, counseling/discipline, delegation and self-development.
Conceptual Competencies
Organizational Awareness: Awareness of the Organization's structure and culture for how we do business by understanding organizational structure, departmental impact on organization, interdepartmental relations, organizational culture, organizational development and leadership style.
Global Awareness:  Informed of critical global issues and trends that may impact the Organization by understanding international perspectives (does not apply to level 3), intergovernmental relations, political awareness, media/public relations and legal implications.
Community Awareness:  A sense of the community's culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations, demographics and branding.
Professional Insight:  A thorough understand our particular professions and apply the principles and ethics required in the professions' service delivery by applying principles, professional ethics and by understanding futuring/profession trends, legal implications and resource planning.
Innovation:  Ability to successfully implement ideas that improve and/or add value to service delivery through creative thinking, risk taking, continuous improvement and by being quality minded and a change agent.
Critical Thinking: Actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.
Visioning:  Create the future direction of the Organization and understand the efforts and processes needed to achieve it through strategic planning, goal setting, policy development, mission/values and council direction.

Minimum Requirements

The Asst. Director of Enterprise Solutions must possess a Bachelor's Degree in Information Technology Systems, Computer Science, Business Management, Public Administration, or a related field with five (5) years of progressive managerial experience working in an executive environment and at least three (3) years of supervisory experience. A Master's Degree in Business and/or Public Administration or related field is strongly preferred.   
In addition, the ADES must have a current Microsoft MCSE, MCIE or the ability to obtain additional certification as deemed necessary.  The employee must also have three (3) years of experience in network design operation, PC hardware maintenance, and administration. Microsoft 365 and intermediate SharePoint experience is strongly preferred.
At least 5 years of experience using and administering TCP/IP networks including routers, switches and firewalls.  Experience with DNS administration including DHCP as well as a general conceptual understanding of data networks and the OSI model.  VoIP administration in a mixed analog/digital environment is preferred.
The ADES must have a minimum of 3 years of experience in VMWARE or HYPER-V virtualization environments as well as respective management tools.  Fundamental understanding of SAN and other storage technologies is essential. Familiarity with PMBOK and ITIL concepts, principals and practices is essential.
Microsoft System Center and SCCM experience is strongly preferred as is experience administering mobile cellular connected devices and MDM policy management.

Application Instructions

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