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Assistant Manager- Global Monitoring Services- Hyderabad

at Deloitte

Posted: 9/21/2018
Job Reference #: E19HUAMKN-MT

Job Description

Service Management & Tools – Global Monitoring Services – Deloitte Support Services India Private Limited

Seeking a candidate with solid understanding of Client/Server operating systems, Networking Hardware and Web Application endpoints' operations from a monitoring capacity. Extensive experience of managing monitoring systems interface and utilizing monitoring tools in large environments.  

The candidate should be able to troubleshoot all aspects of the mentioned area effectively and understand the product configuration, flow and logging details. The candidate should understand fully the monitoring system infrastructure including configuration, tuning, customization and centralized management.

Automation, being people focused and forward thinking plays a big part in the success of the team and organization. The candidate should have experience with PowerShell using home grown and vendor supplied module files/toolkits

You should be someone excited with the challenge of bringing new thinking to operations and is passionate about imagining and implementing improvements and relentlessly pursues excellence, is a deep and broad technical expert, and can build trusting relationships across teams.

Work you'll do

Ongoing management and administration of monitoring services enterprise systems - Microsoft System Centre Operations Manager, SquaredUp and Orion SolarWinds platform modules

Web Application/Web Application endpoints monitoring toolset management and administration e.g. NewRelic, AlertSite

Direct and manage the maintenance of the platform to include tuning and configuration (monitors, rules, etc.)

Support and facilitate the  Incident Management process through collaboration with the Global Network Operations Centre

Serve as a subject matter expert and management escalation point for monitoring systems to internal support teams

Manage and maintain operations and maintenance for the suite of enterprise systems that enable monitoring services in line with Change Management processes

Author, update and deliver reporting using the reporting platform in line with service and IT team needs

Direct and deliver monitoring dashboards in line with requests from internal teams and stakeholders

Direct and manage the Identification and resolution of technical problems associated to monitoring systems

Routinely review monitoring systems and services to ensure reliability, stability and security

A strong desire to produce quality work, adopt standards and adhere to those standards 

Facilitate and implement  continual improvement  to provide ongoing value of monitoring services to the business

Develop and maintain a detailed knowledge of relevant tools to support the business in meeting customer expectations and service requirements

Work with Vendors to influence product development where appropriate  

Clear understanding on how Automation can help improve efficiencies and customer expectation

Proven track record in managing complex automation solutions to enhance service delivery

Identify opportunities to further enhance customer service and service delivery through automation and analytics 

Additional responsibilities:

Accountable for execution according to established standards, procedures, and processes

Respond to and manage service issues and problems

Responsible for awareness and compliance to policy and guidelines of the Information Security Management

Report any breaches in information security or policies

Knowledge Sharing / Documentation

Contribute to, produce and maintain processes, procedures, operational and architectural documentation

Change Control - Ensure compliance with Processes and adherence to standards and documentation

Assist in training new staff in technical processes and procedures

Work with GTS leadership and applications teams in reviewing new documentation

Experience: 7-9 Years

Work location: Hyderabad

Shift Timings: 11-8/2-11


The team

Our IT & Systems team works behind the scenes, but is essential to the Deloitte organization. Our forward-thinking team members have the analytical skills needed to parse mountains of data and stellar communications skills needed to present research, discovery, and recommendations in a logical and easily understandable way. Our technologists provide IT infrastructure support and work with clients to develop custom enterprise applications. In addition the team develops and maintains solutions built on varied technologies like Siebel, PeopleSoft Microsoft technologies and Lotus Notes. The setup has various groups which provide effective solutions to the customers by following a streamlined system development methodology and comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance.


8 years of broad-based IT experience with technical knowledge of Microsoft Windows server platforms,

Strong working knowledge of large and complex system monitoring tool deployments

Strong working knowledge in complex automation solutions incorporating many different tools

Other Qualifications

Professional Qualifications are preferred, including:

oMicrosoft Qualifications – Microsoft Certified Technology Specialist(MCTS), Microsoft Certified Solution Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) desired

ITIL v3 Foundation Qualification desired

Education/Other: Bachelor's Degree

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India


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