Denton County

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Senior Desktop Support Technician - Public Safety - Technology Services

at Denton County

Pay: $54350 to $63046/year
$54350 - $63046
Posted: 9/30/2019
Job Status: Full Time
Job Reference #: 2560552

Job Description

Overall Job Objective


The Senior Desktop Support Technician works with minimum supervision, typically regarding matters requiring greater technical expertise. The Senior Desktop Support Technician provides technical support and services to county law enforcement and public safety agencies. Acts as a mentor and shares knowledge with team members to help develop and improve knowledge, skills and performance. Serves as a primary resource for problem management and resolution. The Senior Desktop Support Technician must provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services Team. 

Examples of Duties

Installs, configures, and troubleshoots computer hardware, software applications, telephones, and other public safety related technologies.

Manages projects related to desktop computer equipment, cabling, surveillance cameras, and any other public safety related technologies.

Provides basic administration for server applications in support of desktop support technologies. Manages computer objects, user account permissions, and group policy within Active Directory.

Handles service request escalations from entry and intermediate level positions. Acts as a primary resource for problem management and resolution.

Researches, evaluates, tests, and recommends new technologies beneficial for county public safety agencies.

Maintains an accurate inventory and documentation of computer equipment, network equipment, applications, and other public safety related technologies.

Assigns service requests and/or projects to team members as directed by the team manager. Reviews work product of entry and intermediate positions to ensure adherence to policies, department procedures, and best operational and security practices. Mentors and trains team members to help develop and improve knowledge, skills, and performance.

Regular and punctual attendance is required.

Performs other related duties as required.

Department of Technology Services Mission Statement:

To serve Denton County taxpayers by providing technology related services guided by our core values that support and empower county departments and agencies in providing excellent service to our citizens.
The Department of Technology Services commits to the following core values: 

  • To deliver service with integrity and respect.
  • To respond to the technology needs of the County in a proactive and timely manner.
  • To meet the technology needs of the County with consistency, agility, flexibility, and foresight.
  • To manage technology resources in a fiscally conservative manner.
  • To develop a technology team that is passionate about serving the needs of the County.
  • To support and understand each member of our team both personally and professionally.
  • To encourage positive attitudes, teamwork, and open communication.

Minimum Qualifications

High School Diploma or GED and minimum four years of experience in a related field; or an equivalent combination of education and related experience required.

Bachelor's Degree preferred.

Microsoft Certified Solutions Associate (MCSA) and ITIL Certification preferred.

CompTIA A+ and Network+ certifications may be required within 6 months of employment.

Certification by TCOLE as a Jailer may be required within 1 year of employment.

Position may require various computer or technical related certifications.

Possession of a valid driver's license required. Must obtain a valid Texas driver's license within 90 days of employment.

Must not have any Class B misdemeanor or higher convictions or deferred adjudications.

Supplemental Information

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*The anticipated start date and salary for this position is October 1, 2019, pending Commissioners Court final approval of budget.