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Global Network Engineer I

at GM Financial

Posted: 2/28/2019
Job Reference #: 34127

Job Description

  • Job LocationsUS-TX-Arlington
    Requisition ID
    Employee Type
    Full Time-Regular
    Information Technology
  • Overview

    The Global Network Engineer I, under the general direction of the Manager, will assist in the day-to-day tasks critical to the team's success. This individual will focus primarily on day to day support to assist with the planning, design and implementation of communications networks. Timely completing company training, this individual will become thoroughly familiar with all compliance, regulatory and security requirements adhering to all corporate policies and standards. This person is responsible for providing assistance and technical support for moderately complex network analysis and design activities. The Global Network Engineer I assists in the review/assessment of user needs and may conduct feasibility studies for projects. Additionally, the engineers will focus on sustainability and improvement of processes, along with task automation to improve process efficiency.



    • Serves as Global Network Engineer I for the multi-disciplinary project teams they are assigned
    • Provide first tier technical support to GM Financial and its other information technology teams to resolve network issues and to support the implementation of new network solutions
    • Execute operational support of corporate, branch, and service center operations
    • Triage incident tickets as they arise Resolve or escalate appropriately
    • Create and update network documentation based on industry best practices
    • Follow established change procedures to implement network maintenance, upgrades and changes
    • Adhere to all company authored policy, procedure and standards documents
    • Ensure that all systems are running at optimal capacity
    • Evaluate and install system patches and system updates as directed
    • Participate in company provided training and perform independent training as appropriate
    • Design, maintain, configure, support and implement moderately complex network communications infrastructure, routers, switching infrastructure, and manage reporting and documentation
    • Maintain necessary troubleshooting tools to support infrastructure (Monitoring and Configuration Management tools)
    • Participate in an on-call support rotation for providing after-hours support
    • Must have high attention to detail, be well organized and be a self-starter
    • Understands and promotes the GM Financial policy on Treating Customers Fairly (TCF) to ensure ongoing adherence to all relevant compliance regulations that may govern the GM Financial business and complete all regulatory knowledge training where applicable in a timely fashion



    • Basic knowledge of network and security design; which includes the ability to read and create network diagrams
    • Comfort within a Cisco environment (IOS & NX-OS)
    • Must possess basic skill in configuration and troubleshooting with one of the following major routing protocols EIGRP, OSPF, or RIP
    • Must understand campus switching and principles which includes Spanning-Tree, VTP, and VLANs
    • Must possess the necessary skill and understanding to apply configurations on network equipment from templates created by senior engineers with assistance
    • Ability to systematically troubleshoot basic network issues
    • Commitment to keep up-to-date with IT trends and developments


    • Possess critical thinking and analytical skills with an ability to evaluate complex problems and issues quickly and accurately in order to take remedial action or escalate, as appropriate
    • Ability to approach problems with an open-mind and create new and innovative ideas and methods
    • Ability to think strategically, make collaborative decisions and perform risk analysis
    • Ability to balance priorities in order to meet multiple requirements and deadlines while ensuring priority objectives receive proper emphasis
    • Ability to accept change and adapt to organizational change and shifting priorities
    • Effective time management, prioritization, negotiation, and delegation skills
    • Able to think and react positively and professionally when faced with obstacles
    • Ability to communicate quickly, clearly, concisely, appropriately, and intelligently; must foster open communication, speak with impact, listen to others, and write effectively
    • Good interpersonal skills with an ability to work well with others in teams and collaborative work situations
    • Willingness and ability to build on others ideas
    • Excellent oral and written communication/listening skills


    • High School Diploma required
    • Bachelor’s Degree in Computer Science or equivalent work experience in IT preferred


    • 3-5 years in information technology systems required

    Work Conditions

    • Normal office environment may be stressful at times
    • There may be a requirement to occasionally work a flexible schedule with the possibility of working long hours
    • This list is not exhaustive you will be expected to carry out any other duties that are deemed reasonable in relation to your position
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    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!