GM Financial

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Instructional Designer - Dealer Services

at GM Financial

Posted: 9/27/2018
Job Reference #: 33026
Keywords:

Job Description

  • Job LocationsUS-TX-Arlington
    Requisition ID
    2018-33026
    Employee Type
    Full Time-Regular
    Category
    Sales
  • Overview

    The Instructional Designer is responsible for supporting GM Financial's learning needs across the organization. This individual will determine the best instructional strategies for training design, development, and delivery and carry out those strategies. This person will be responsible for internal department coordination to ensure consistency in creating training materials and assisting with managing the Learning Management System. This team member will determine documentation requirements and discuss with subject matter experts, information required to develop training materials. They will also be responsible for preparing and analyzing reports and metrics.

    Responsibilities

    JOB DUTIES

    • Create and maintain content for learning projects
    • Design, develop, and deploy technology-based training that is delivered online, facilitator-led, or any combination of the two
    • Attend project meetings and work with subject matter experts in the business units to define the training approach
    • Stay current on all instructional design theory and strategies
    • Use all appropriate tools for developing technology-based training courseware
    • Attend continuing education courses as directed by the supervisor to stay current on training technologies and methods
    • Establish and meet time-bound deliverables
    • Conduct periodic instructional design reviews of learning deliverables both during development and after delivery
    • Provide LMS administration including loading content, user management, and various other administrative activities
    • Prepare and analyze reports and metrics (including ad-hoc requests)
    • Accurately track and understand system & process trends utilizing data analysis tools such as charts, graphs, infographics, pivot tables and conditional formatting
    • Evaluate current LMS processes and system functionality to make recommendations for improvements and efficiencies
    • Provide first level LMS troubleshooting support, customer service, and work with the Dealer Services Training team on appropriate resolutions

    Qualifications

    Knowledge

    • Working knowledge of the financial industry and the ability to understand GM Financial's core business functions
    • Ability to effectively analyze and present complex data in a clear easy to understand manner
    • Previous experience with a Learning Management System strongly preferred Previous experience with systems such as SuccessFactors LMS a plus

    Skills

    • Excellent verbal and written communication skills
    • This individual should be experienced in developing technology-based training courseware
    • Proficiency in Instructional Design theories is required
    • Proficiency in learning development software, including Adobe Captivate
    • Experience with on-demand, just-in-time delivery is required
    • Experience with development methodologies like ADDIE (Analysis, Design, Development, Implementation, and Evaluation) and Instructional Systems Design is desirable
    • Ability to accommodate different learning styles and account for learner modality preferences in design is required
    • Proficiency in learning development software
    • Experience with Microsoft Office applications, and Adobe Creative Cloud, is a plus
    • Excellent organizational skills, with the ability to pay strict attention to detail and meet tight deadlines

    Education

    • Bachelor’s Degree in Technical Communications, Journalism, English, or a related field preferred

    Experience

    • 1-2 years of experience developing online and paper-based training courseware and documentation required
    • Prior experience in planning, managing, developing, and delivering documentation preferred

    Work Conditions

    • Normal office environment
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    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!