GM Financial

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Vendor Operations Analyst II- Dealer Services

at GM Financial

Posted: 11/16/2018
Job Reference #: 33374
Keywords:

Job Description

  • Job LocationsUS-TX-Arlington
    Requisition ID
    2018-33374
    Employee Type
    Full Time-Regular
    Category
    Funding / Loan Services
  • Overview

    The Vendor Operations Analyst II is responsible for documenting, maintaining, and recommending operational standards that are directly or indirectly related to Dealer Services' vendors. The employee is responsible for organizing, scheduling, and facilitating remote and on-site operational reviews of external vendors. This employee is responsible for using applicable reporting tools (i.e. SQL/SAS) to identify and select the accounts to be reviewed with the appropriate sample sizes for each audit. This employee is responsible for ensuring vendor reviews are documented in a timely manner. This employee will prepare detailed reporting of the review findings, including but not limited to: error trends, mitigation/remediation plans, and executive level reports. This employee is responsible for communicating all findings in a timely, organized manner to the appropriate stakeholders.

    Responsibilities

    JOB DUTIES

    • Maintains current knowledge of state, provincial, and federal regulatory requirements relating to both consumer and commercial APR, Balloon, and Lease documentation, lien perfection, vendor management and GM Financial operating policies and procedures, including but not limited to: Sarbanes-Oxley (404), Regulations M & Z, CFPB guidelines, Fair Lending, TILA, CLA, etc
    • Establish and/or maintain effective relationships with external vendors
    • Develop, document and maintain ongoing operational standards based on regulatory guidelines, industry best practices and collaboration with internal stakeholders
    • Partner with internal stakeholders to identify, evaluate and control all operational, financial, legal, regulatory, and reputational risks related to utilization of applicable vendors with a primary focus on operational controls
    • Work with internal and external auditors to resolve any procedural deficiencies
    • Investigate complaints received by vendors or executive management to identify trends and recommend changes to policies and/or procedures; Communicate customer complaints to appropriate GMF group
    • Provide evaluations and recommendations on internal/external procedures and workflows to mitigate risk, increase operational efficiencies, and maintain adherence with appropriate policies and federal/state regulations
    • Disseminate vendor operations standards to appropriate internal stakeholders
    • Establish vendor review plans, including but not limited to: operational review criteria, review schedule, review participants, and reporting criteria
    • Coordinate and schedule operational reviews with internal stakeholders (ie business owners, security, legal, etc) and vendor representatives
    • Schedule and manage follow-up reviews when severity of findings dictates remediation is necessary, as well as subsequent regularly scheduled reviews
    • Coordinate regular meetings or other communication plans with business owners and vendors
    • Analyze current and future outsourcing projects and communicate the vendor operations impacts to Dealer Services management
    • Provide scheduled and ad hoc reporting using reporting tools and languages such as SQL and SAS

    Qualifications

    Knowledge

    • Comprehensive knowledge of auditing processes
    • Detailed knowledge of business unit operations, processes and systems
    • Skilled knowledge of state, provincial, and federal regulatory requirements relating to both consumer and commercial APR, Balloon, and Lease documentation, lien perfection, vendor management and GM Financial operating policies and procedures, including but not limited to: Sarbanes-Oxley (404), Regulations M & Z, CFPB guidelines, Fair Lending, TILA, CLA, etc
    • Working knowledge of reporting systems and languages to include SQL and SAS

    Skills

    • Ability to develop and manage relationships with internal and external partners with a high degree of professionalism
    • Ability to evaluate and recommend change in existing vendor and/or internal processes to improve effectiveness and efficiency while mitigating liability and risk
    • Excellent communication skills (both written and verbal)
    • Excellent analytical skills
    • Ability to use appropriate judgment, analysis, and sound business logic when solving problems and providing recommendations
    • Ability to work independently/strong self-management skills
    • Ability to evaluate and maintain a high level of professional skepticism
    • Superior computer skills and knowledge of Microsoft Office and business unit systems including Salesforce, Provenir, CPW, etc
    • Detail-oriented with excellent documentation and communication skills

    Education

    • Bachelor’s Degree in a related business field or equivalent work experience preferred

    Experience

    • 3-5 years of experience in motor vehicle retail installment & lease documentation in consumer and/or commercial finance/banking environment required
    • 3-5 years of quality assurance, operational reviews or account auditing experience preferred
    • 3-5 years of experience in vendor management and/or reporting related field required

    Work Conditions

    • Office environment, subject to stressful situations as they relate to daily, monthly and quarterly deadlines, dealing with personnel, internal customers and vendors
    • Some domestic and international travel required
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    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!