Group 1 Automotive, inc.

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Service Drive Manager - Rockwall Ford

at Group 1 Automotive, inc.

Posted: 8/2/2019
Job Reference #: 11817
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Job Description

  • Job LocationsUS-TX-Rockwall
    Job ID
    2019-11817
    Category
    Management
    Type
    Regular Full-Time
  • Overview

    ROCKWALL FORD is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking for the Best of the Best Service Advisors in the Dallas Market with Ford Experience ready to take the next step as Service Drive Manager!

    In addition to competitive pay, we offer our associates the following benefits:

    • Health, Dental, Vision, Life, and Disability insurance
    • 401(k) plan with company match
    • Paid Time-Off
    • Employee Stock Purchase Plan
    • Employee Vehicle Purchase Program
    • Professional work environment, with job training and advancement opportunities

    Responsibilities

    • Manage the service drive staff and monitor their performance.
    • Forecast goals and objectives for the department and ensure they are met.
    • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
    • Maintain daily sales and production records as required by dealership management.
    • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
    • Establish and maintain good working relationships with customers to encourage repeat and referral business.
    • Handle customer complaints tactfully, promptly, and with concern for the customer.
    • Ensure proper repair techniques are being used.
    • Schedule training as necessary to properly repair and service vehicles.
    • Stay up to date on product changes and new products.
    • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
    • Other duties may be assigned by management.
    • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

    Qualifications

    • Ford Service Advisor Experience
    • Excellent CSI skills
    • CDK experience
    • Supervisory skills.
    • Ability to work independently and be self-motivated.
    • A desire to work in a commission, performance-based, environment.
    • Great attitude with high-energy personality.
    • Excellent customer service skills.
    • Professional appearance and work ethic.
    • Ability to work well in a process driven environment.
    • High school diploma or equivalent.
    • Valid driver license in the state that you will work and a good driving record.

    Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

    *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

    Group 1 Automotive is an Equal Employment Opportunity employer.

    #LI-JG1

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