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Banquet Houseperson

at HHM

Posted: 8/7/2019
Job Reference #: 23372
Keywords: event

Job Description

  • Posted Date2 weeks ago(8/7/2019 12:55 PM)
    ID
    2019-23372
    Type
    Regular Full-Time
    Property Name
    Westin Dallas Fort Worth Airport
    Location
    4545 W John Carpenter Fwy Irving Texas 75063 US
  • Overview

    Opportunity: Banquet Houseperson

    Set up, break down, and service meeting rooms in accordance with established guest service and sustainability standards.


    Potential Career Path

    Banquet Server – Banquet Captain – Banquet Manager

    Essential Job Functions

    • Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations.
    • Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.
    • Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
    • Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
    • Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel.
    • Handle guest complaints personally or if necessary seek assistance from supervisor.
    • Follow sustainability guidelines and practices related to HHM’s EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Perform other duties as requested by management.

    Position Requirements

    • High School diploma or equivalent preferred.
    • Previous banquet set up or customer service experience preferred.

    Work Environment and Context

    • Work schedule varies and will include working on alternate shifts, holidays and weekends.
    • Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching.

    What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It