Hitachi Automotive Systems Americas, Inc.
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at Hitachi Automotive Systems Americas, Inc.
Main Job Tasks andResponsibilities
§ Answer calls professionally
§ Respond to customer inquiries
§ Research required information using availableresources
§ Handle and resolve customer complaints
§ Enter customer information
§ Identify and escalate priority issues
§ Route calls to appropriate resource
§ Follow up customer calls where necessary
§ Complete call logs and produce call reports
§ Identify and escalate situations requiring urgentattention
§ Track and route problems and requests and documentresolutions
§ Staycurrent with system information, changes and updates
Skills & PersonalAttributes Required
§ Working knowledge in MS-Excel
§ Fluency in spoken Hindi is mandatory,
§ Hardware or networking knowledge will be preferred
§ Knowledge of call center telephony and technology
§ One year or more experience in a call centerenvironment is a added advantage.
§ Customer service experience
§ Gooddata entry/keyboard skills