Hitachi Automotive Systems Americas, Inc.

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Helpdesk Executive

at Hitachi Automotive Systems Americas, Inc.

Posted: 9/22/2015
Job Reference #: 30428
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Job Description

Main Job Tasks andResponsibilities

 

§ Answer calls professionally

§ Respond to customer inquiries

§ Research required information using availableresources

§ Handle and resolve customer complaints

§ Enter customer information

§ Identify and escalate priority issues

§ Route calls to appropriate resource

§ Follow up customer calls where necessary

§ Complete call logs and produce call reports

§ Identify and escalate situations requiring urgentattention

§ Track and route problems and requests and documentresolutions

§ Staycurrent with system information, changes and updates

 

Skills & PersonalAttributes Required

 

§ Working knowledge in MS-Excel

§ Fluency in spoken Hindi is mandatory,

§ Hardware or networking knowledge will be preferred

§ Knowledge of call center telephony and technology

§ One year or more experience in a call centerenvironment is a added advantage.

§ Customer service experience

§ Gooddata entry/keyboard skills