Lowe's Home Improvement

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Electrical Pro

at Lowe's Home Improvement

Posted: 6/26/2019
Job Status: Full Time
Job Reference #: 6323342
Keywords: electrical

Job Description

Title - DO NOT EDIT
Electrical Pro

Department
LWS_STR_Electrical & Lighting

Location #
0513

Job Description
Purpose of Role:

Responsible for maximizing sales by serving as the store expert on electrical-related merchandise, providing customers and employees with comprehensive information on electrical-related merchandise, assisting customers in assembling, cutting, selecting, and loading merchandise, and training associates in the department upholding the knowledge of an electrical professional. Responsible for providing superior customer service, achieving sales budgets in assigned area and merchandise maintenance.

Responsibilities
  • Ensures customers are greeted immediately; and responds knowledgeably to all customer and employee questions.
  • Provides customers with knowledge of products and related accessories specific to the plumbing or electrical trade.
  • Assists customers as needed in locating, demonstrating, selecting, carrying, and/or loading merchandise.
  • Down stocks by noting areas where merchandise is low, moving top stock into alignment with display on middle shelving; and completes daily IRPs (Inventory Replenishment Program).
  • Conducts daily safety and hazmat reviews (DSHR) by walking down aisles and noting and correcting any issues.
  • Demonstrates detailed knowledge of all stock and special order merchandise in department, feature benefits, application, and warranty information to customers.
  • Maintains Lowe's merchandising, housekeeping, safety, and security standards.
  • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Loss Prevention.
  • Follows up daily on order management status and contacts customers and vendors, as required.
  • Ensures good housekeeping standards are in place, and programs, such as Area Recovery, are executed daily to guarantee that the store (including work areas) is clean and organized at all times.
  • Provides all cutting services within Lowe's (e.g., cuts and threads pipes, cuts wire).
  • Responds quickly to code 50's, call buttons, departmental pages, or Manager on Duty (MOD) requests for assistance.
  • Understands and promotes ProServices, Installed Sales, Special Order Sales, MyLowes, call ahead/fax order, delivery, and credit programs.
  • Answers questions and troubleshoots customer issues on assembling or disassembling products.
  • Ensures merchandise is stocked and fronted in assigned area according to planogram.
  • Pulls product for internet orders.
  • Ensures advertised products are available and properly displayed.
  • Ensures inventory levels are adequate to support sales through personal review, intervention, and frequent communication with management.
  • Reviews due file and checks for jobs and materials sold; follows up with customers; and keeps customers up to date on projects.
  • Notifies Manager/Manager on Duty (MOD) of customer complaints, dissatisfaction, and procedure violations
Required Education/Experience:

Minimum Qualifications
  • 1 year experience selling electrical supplies OR 2 years experience working as an electrician in industry OR 2 years schooling in field (such as trade or vocational school training or coursework towards a Bachelor's degree) related to electricity.
Preferred Qualifications
  • 1 year experience working with contractors in a sales role or in the field.
  • 6 months retail sales experience.
  • Licensure or certification as an electrician.
  • Licensure or certification as an electrical inspector.


Job ID
1608033BR

Employment Type I
Regular

Line of Business
Store

Job Category
Store Operations

District
LWS_USA_Market - 0850

Employment Type II
Full time

Job Posting Title
Electrical Pro

Zip Code
75232-5129

Location Name
Dallas, TX (SW Dallas)

EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Location Address
8520 South Hampton Rd.

City
Dallas

State
Texas