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Solution Consultant

at RealPage

Posted: 6/18/2019
Job Reference #: *79614F7AF1A7930F
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Job Description

Requisition Number
19-1304

Post Date
6/17/2019

Title
Solution Consultant

Job Family
Consulting

Location
TX-Richardson

Description

SUMMARY



Do you love seeing customers become successful? Being part of a SaaS onboarding team requires dedication, commitment, high customer engagement, a technology savvy background, and a passion for client success. The Propertyware Implementation Consultant III is responsible for proactively managing new client implementations while partnering with not only our customers but Sales, the VAS teams, Client Success Managers and all other groups who touch our clients. The IC plays an integral role for our clients serving as a SME for software implementation best practices and property management in the SMB industry. The IC must have excellent time management skills, must be comfortable functioning in a fast-paced and agile team environment, and will go above and beyond to make our customers happy.



PRIMARY RESPONSIBILITIES: Responsibilities include, but are not limited to:




  • Account management of multiple customer software onboardings which includes: owning the customer relationship to achieve implementation milestones, ensuring a quick turnaround time from POS to product adoption, and serving as an escalation point for the data migration team
  • Serve as an escalation point for Junior Implementation Consultants and Implementation Analysts
  • Handle the team’s advanced onboarding accounts for strategic customers and enterprise accounts
  • Advise client with best business practices as the SME for software setup, configuration, and usage
  • Proactive client engagement throughout the entire onboarding process to advocate customer needs, communicate the other departments, and own escalations
  • Mentor, train, and assist in the development of Junior Implementation Consultants and Implementation Analysts
  • Manage the backlog of orders and report on progress of MTTI and other key performance indicators
  • Advocate for customer’s unique business needs cross-departmentally
  • Contribute to the prioritization of Implementations initiatives and tool enhancements
  • Maintain accurate records of data received and full documentation of customer communication for each implementation service


REQUIRED KNOWLEDGE /SKILLS:




  • 3+ year experience in account management ideally with prior experience in SaaS
  • Property Management Accounting Experience strongly preferred
  • Strong team player but still a self-starter
  • A results oriented mind-set, which thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • 1+ year experience with core MS Office tools including Microsoft Excel, Word, and PowerPoint
  • 1+ year experience with Salesforce.com or similar CRM system preferred
  • Impeccable written, verbal and interpersonal skills
  • Persuasive, encouraging, motivating, and friendly personality
  • Demonstrated ability to lead, react and respond to challenges calmly, and take initiative
  • Ability to work after regular business hours as needed to guarantee deliverables are met
  • Travel 25-50 percent
  • College degree highly preferred


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