Pro Mach

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System Administrator

at Pro Mach

Posted: 9/24/2019
Job Status: Full Time
Job Reference #: 2e5b5741-c945-4811-8ea3-368a4f6712c4
Keywords: computer

Job Description


Customers across North America depend on ID Technology to design, build, and install the most effective labeling, coding, and marking systems for their product lines. As a leading manufacturer and integrator of labeling, coding, and marking equipment, ID Technology provides our customers with six separate label converting plant locations across North America to efficiently and quickly produce quality labels and tags. ID Technology also manufactures the LSI line of integrated labeling systems.  As part of the ProMach Labeling & Coding business line, ID Technology helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit and for more information on ProMach Careers, visit


ID Technology, is seeking a talented IT System Administrator who will proactively and successfully provide troubleshooting support for all company computers, networks, software, communication systems and special projects. This position leads a small team of IT System Technicians who support the Labeling and Coding Business Line in North America.

The position reports to the IT Manager and responsibilities include the following:

  • Maintain Server and Networks
    • Install, Move, Add or Change Servers and Networking Devices
      • Asset Lifecycle Management
    • Maintain Servers and Networking Devices
      • Including updates, backup and restores
      • Including phone systems
    • Support mobile phones
    • Make IT decisions within IT company/corporate Policy guidelines
  • Helpdesk Technician Management
    • Support Helpdesk Technicians as needed
    • Ticket escalation point for complex issues
    • Ensure technicians are meeting scorecard goals and metrics
    • Manage Helpdesk flow
  • Infrastructure Projects as assigned
    • Establish scope of work
    • Obtain vendors and quotes
    • Managing project budget and deadlines
  • Team Leader
    • Lead and direct a small team of IT System Technicians
    • Develop and train them on help desk solutions and troubleshooting
    • Conduct annual reviews and promote high performance of each technician


  • Technical training certificate or BA in related field
  • 3 – 5 years of experience preferred, including a minimum of 1 years supervisory experience
  • Microsoft Server OS (2008, 2012, 2016)
  • Active Directory
  • Microsoft Windows (7, 8, 10)
  • Microsoft Office (2013,2016)
  • Basic computer hardware (troubleshooting)
  • Basic networking (routing, switching, TCP/IP, DHCP, DNS)
  • Apple iOS
  • Ability to organize and prioritize daily workload and perform under pressure
  • Strong problem-solving skills
  • Willingness to travel to plant locations


Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits – you are eligible on your first day of employment.

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.