Rushmore Loan Management Services

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Loan Research Specialist

at Rushmore Loan Management Services

Posted: 5/22/2019
Job Reference #: 2722
Keywords: research

Job Description

  • Job LocationsUS-TX-Dallas
    Job ID
    2019-2722
    Category
    Loan Administration
    Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
  • Company Introduction

    Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it! If you are a top performer looking for a company that can provide opportunities to grow in your career, Rushmore is the place for you. We offer competitive salaries and a comprehensive benefit package with medical, dental and vision benefits effective Day 1 of employment.

    As a nationwide mortgage servicer licensed in all 50 states with nearly $50 billion in loans being serviced and growing, we offer a dynamic team environment, collaborative culture, and commitment to customer satisfaction.

    Overview

    POSITION SUMMARY:

    The Loan Research Specialist is responsible to process tasks, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Process requests received from borrowers and third party (through phone and correspondence), responding to them accordingly within the departmental guidelines and procedures
    • Mentor subordinate associates to ensure adherence to pre-established procedures and guidelines to perform the functions of the job
    • Update MSP to document the status of all outstanding correspondence received from borrowers and third parties
    • Research and correct Credit Bureau inquiries
    • Investigate and research more difficult transactions to include interface with other departments to resolve problems/issues
    • Process refund checks
    • Perform all related balancing and record keeping functions relative to payment
    • Perform other duties or projects are assigned by manager

    Qualifications

    ESSENTIAL KNOWLEDGE & SKILLS:

    • Customer service, team and goal oriented with a positive attitude towards work and others.
    • Ability to work in a high volume and time sensitive environment.
    • Excellent written and verbal communication skills are needed to interact with internal staff and external customers.
    • Strong organization and follow-up skills ability to effectively multi-task and prioritize workflow in a high-volume environment ability to work well independently, as well as, part of a team to achieve department/group goals.
    • Well versed with regulatory and investor guidelines and keeps current with all Federal, State, industry specific and departmental policies.

    EDUCATION AND/OR EXPERIENCE:

    • High School Diploma required
    • Bachelor’s Degree preferred
    • Three plus years of experience in mortgage loan servicing or in a related area
    • Has complete knowledge of commonly used terminology, concepts, practices, and procedures within the mortgage industry

    MACHINES, OFFICE EQUIPMENT & SOFTWARE:

    • Intermediate working knowledge of the Alltel Servicing system is required
    • Proficient in Microsoft Office applications.
    Not ready to apply? Connect with us for general consideration.