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Field Services Representative
at Schneider Electric
Field Service Representative (FSR):
Schneider Electric, headquartered in Paris, France is a market leading supplier of electrical distribution, control and automation products, systems and services. Square D is the flagship brand of the North American Operating Division (NAOD), one of Schneider's four geographic divisions. The Energy and Sustainability Services segment of NAOD includes a Projects department dedicated to the engineering, design, construction, programming, and commissioning of custom integrated solutions focusing on energy management, distribution system reliability and standby power systems. This department is currently recruiting candidates with experience in electrical power monitoring, electrical power distribution, and switchgear systems for the position of Field Services Representative.
The Field Service Representative (FSR) is a critical role within Schneider Electric Power Solutions line of business that provides engineering and field start-up for electrical power monitoring and control systems (EPMCS). The role offers a unique and an exciting opportunity to experience the breadth of the Schneider Electric Power Solutions product & solution portfolio. The FSR shall be part of a team whose primary functions are to provide emergency onsite services, onsite warranty services, onsite visits to perform preventive maintenance services and expedited projects requiring quick delivery lead times. Strong customer focus and exemplar problem solving ability are key to the role. Ability to quickly adapt to project circumstances and grasp system complexities during short site visits is essential to the role. Adherence to Electrical Safe Work Practices NFPA 70e is a requirement.
The role requires technical skills as listed in the job task requirements section and interpersonal skills to ensure that the internal and external project stakeholder needs are met and exceeded.
The Field Service Representative is expected to work effectively within a team environment as well as perform independent tasks as required. The FSR shall be accountable for business results and meeting business commitments to others. The FSR shall incorporate an innovative and consistent approach when problem solving and shall show composure and perseverance when working through challenges. The ability to communicate effectively is essential for team work and customer satisfaction. The FSR shall provide operational/maintenance orientation training and documentation to customers for electrical power monitoring and control systems designed and deployed. The FSR must be willing and able to travel to job sites.
JobTask Requirements (Technical):
The FSR should be skilled to perform all or most of the following tasks:
- Low and medium voltage switchgear design familiarity and troubleshooting experience
- PLC troubleshooting & basic programming experience
- HMI/SCADA troubleshooting & basic configuration experience including basic graphical screen development/modification
- Experience in the field of emergency power generation and distribution, including switchgear control applications and generator control applications
- Working knowledge of- and troubleshooting experience with industry standard communication protocols such as Modbus, ModbusTCP, BacNet, Profibus
- Onsite implementation and troubleshooting services for power monitoring system software and hardware
Job Requirements (Non-Technical/Interpersonal):
The FSR must have a proven track record of:
- Providing excellent customer service
- Effective communication (written/oral/reading/listening), ability to keep relevant stakeholders informed and build network of relationships that would aid business development
- Ability to work with sales, solutions and service engineers, and other stakeholders to provide local installation, commissioning, and repair services for integrated power monitoring and control systems
- Ability to manage travel schedules, expense reporting, and documentation for project delivery
Minimum Knowledge and Skill Expectations:
- Strong Technical writing and computer knowledge, fluency with Microsoft Office tools
- Eligible to obtain clearance and/or credentials required by Schneider Electric and customer, such as driving record, passports, homeland security clearance, criminal background, and credit checks
- Familiarity with Programmable Logic Controllers (PLC)
- Service experience with power monitoring equipment and industrial and critical power applications
- Familiarity with HMI or SCADA configuration of any of the following software packages such as: Schneider Electric Power Monitoring software, Wonderware, Citect, Iconics, etc.
- Knowledge of electrical distribution systems
Minimum Education and Experience Requirements:
- Two or four year technical degree in the field of electrical system, engineering, computer science, or like discipline
- Minimum 3 years (5 years preferred) experience with electrical distribution systems
- Military experience a plus
Average of 60-75% travel to customer sites. Majority of travel is domestic with occasional international opportunities
Schneider Electric is an Equal Opportunity Employer. Minorities/Women/Vets/Disabled