Service King Collision Repair Centers

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Service Advisor Associate Program

at Service King Collision Repair Centers

Posted: 7/9/2019
Job Reference #: 5000509866506

Job Description

Job Title

Service Advisor Associate Program-13827


Region Service Advisor Assoc-8009

Full-Time/Part Time


Job Description

  • Greet each guest in a professional and courteous manner, expeditiously determine guests; needs and ensure they are introduced to the appropriate teammate that they will be working with
  • Write collision estimates for customers, both insurance referred and walk-in, present our company and quality of product, and capture repairs when possible
  • Review all vehicle damage with customer, determining related and unrelated damage
  • Educate the customer about the collision repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and approximate repair time, and secure written work authorization for repairs from vehicles owner
  • Prepare all repair damage reports in accurate and precise manner, verify damage on estimates written by the insurance company, ensuring accuracy of parts and damage
  • Supervise and route each repair including disbursement of all paperwork, scheduling, monitoring repairs, negotiating repair times, coordinating sublet work and all other aspects of the repair necessary to provide the consumer with the most expeditious and high quality repair available, verify and secure payment from both insurance company and customer
  • Update the customer on repair status throughout the repair, document all communication with customer and insurance company


  • Must have a valid Driver's License
  • A Strong customer service related job history
  • Ability to multi-task and maintain work pace
  • Excellent verbal and written communication skills
  • Possess strong work ethic
  • High School Diploma or equivalent