Texans Credit Union

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Entry-Level Collections Specialist

at Texans Credit Union

Posted: 8/4/2019
Job Status: Full Time
Job Reference #: 159ee0a8-8ef0-4e4d-899f-fa41622b9efe
Categories: Collections
Keywords: collections

Job Description

Texans Credit Union has an outstanding opportunity for an entry-level Collections Specialist. This position would work at our Headquarters building in Richardson, TX. The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced, goal-oriented collections department.

The position objective is to reduce delinquent loans and reduce credit union losses as well as provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. The Collections Specialist is responsible for monitoring and maintaining a group of assigned accounts that are in early stage delinquency using phone or mail.


• Manage a portfolio of delinquent accounts that are in early stage delinquency

• Collect and resolve problems on delinquent accounts by contacting members by phone or mail

• Maintain delinquency ratio and net charge off ratio determined by management

• Communicate with other departments such as Checking, Card Services, Member Response, Campbell Road Services and the branches

• Correct loan errors and demographic errors on accounts

• Send compliance letters, place hold on accounts and services

• Resolve single interest insurance problems

• Assist member by answering questions on other credit union services

• All other duties as assigned or required

JOB REQUIREMENTS: Specific knowledge, skills, and abilities required for this position:

• Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Self-motivated, detailed and thorough work habits, people oriented; organized

• Reliable; able to work independently and as a team member

• Effective oral and written communication skills and able to handle stress

• PC knowledge and experience

• Ability to sit for prolonged periods

• Must be able to understand internal policies and procedures and correctly apply them in normal and unusual circumstances

• Knowledge and ability to operate on-line collection system and Microsoft Office

• Knowledge of billing and collections procedures

• Strong attention to detail, goal oriented

• Commitment to excellent customer service

EDUCATION: High school or equivalent


• Previous experience in financial institution or credit union, preferably in collections or account reimbursements

• Accounts receivable knowledge/experience a plus

• One to two years of recent debt collection experience

PLEASE NOTE: Candidates must be able to successfully complete a credit check, background check and drug screen.