The Westin Dallas Fort Worth Airport

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Bell Person - Overnight

at The Westin Dallas Fort Worth Airport

Posted: 3/27/2019
Job Status: Part Time
Job Reference #: 1263050
Keywords: hotel

Job Description

Opportunity:  Bell Person

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. 

Potential Career Path

Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager

Essential Job Functions

  • Load and unload luggage carts.
  • Tag and store luggage.
  • Escort guest to hotel rooms.
  • Provide an overview of guest room, hotel services and amenities. 
  • Make deliveries to guest rooms.
  • Assist guest with room changes.
  • Stock pantry when necessary.
  • Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
  • Perform house attendant functions when staff shortages occur. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma preferred.
  • Previous customer experience required or equivalent training.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It