Varidesk

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Customer Experience Specialist I

at Varidesk

Posted: 6/20/2019
Job Reference #: 1069650
Categories: Customer Service
Keywords: customer, service

Job Description

Customer Experience Specialist I

Department:Customer Experience
Location:Coppell, TX

SUMMARY

The Customer Experience Specialist I is responsible for processing orders for internal and external customers, which include sales orders and quotes. This role is a supporting role to the VARIDESK Sales department. 

RESPONSIBILITIES

  • Processes quotes and sales orders for the Sales department relating to existing and potential customers
  • Provides written follow-up with customers, taking ownership from beginning to end for an exceptional customer experience. Some phone calls may be necessary.
  • Makes sounds decisions even in the absences of complete information to provide customers with the best experience
  • Builds and shapes relationships with our fans by being a team player and utilizing VARIDESK core values to elevate the customer experience.
  • Builds and maintains trust with Sales Account Managers by providing prompt and accurate service to promote customer loyalty
  • Works effectively in a team environment sharing success, best practices for department processes
  • Learns quickly when facing new situations, training updates and processes, enjoying challenges
  • Enthusiastically pursue and accept new responsibilities and challenges as they present themselves.
  • Able to identify and communicate issues or trends happening in the department to appropriate individuals
  • Embraces challenges, learns from feedback, inspired by and celebrates others success, persists despite obstacles
  • All other duties as assigned.

REQUIREMENTS

  • 3 + years’ experience in customer support
  • High School Diploma is required; some college is preferred
  • Strong communication skills both written and oral (speaking, listening interpretation)
  • Must be detail-oriented, well organized, and punctual
  • Ability to multi-task
  • Proficiency in Microsoft Word, Excel and Outlook
  • Ability to adjust in a fast-paced environment subject to rapid change and ambiguity

COMPANY DESCRIPTION

We made the first VARIDESK to help a friend with his back pain. It worked so well that we got a ton of requests to make more. So, we did, and we haven’t stopped since.

Our line of sit-stand desks and active office products continues to grow, and our customers now span the globe. We’re passionate about helping people get more done and feel better doing it. So, we are expanding and looking for top of the line leadership to guide our business development to reach new heights.

WHY VARIDESK?

We’re award winners:

  • Best Place to Work Top 10 – Dallas Business Journal
  • National Entrepreneurs of the Year – EY
  • Fastest Growing Company in DFW – SMU

We take health seriously:

  • On-site gym with Peloton Cycle and daily group classes
  • Comprehensive Health Plans
  • Healthy Foods and Snacks
  • Wellness Program and Insurance Premium Discounts
  • Nicotine Free Workplace

We value our employees:

  • All employees use VARIDESK products
  • Enhanced Paternity / Maternity Programs
  • Three weeks of Personal Time Off a year
  • Offsite Events and Happy Hours
  • Short-Term and Long-Term Disability Premiums Covered at 100% by VARIDESK